Durham Reviews

565 active reviews · 5.0★ average

All locations
Christy Laing 5★
11-14-2025

Great experience! Bill was our sales rep. He was the most professional and knowledgeable of all the quotes we received. Colin and Nick installed both replacement windows and a huge cut-out/ installation of a new picture window. They were friendly, efficient, and did great work! The house was left clean, and they reviewed everything with us when done. So thrilled with the final product!

Paul Peyton 5★
11-14-2025

Recently had my sliding patio door replaced by Consumers Direct and from the initial meeting with Jerry to completion, it was a very positive experience. The installers did an amazing job, right down to the finest detail and I could not be more happy. I would definitely recommend Consumers Direct Windows and Doors!

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Bryant's 5★
11-08-2025

Very seamless from order to install. Highly recommend

Muhammad Rahman 5★
11-07-2025

We used Consumer direct window service for replacement of our old window. We took quotes for triple glaze low energy gain window from life style home product, Fortress window, Ecotech, Eco Choice and Nordik. Consumer Direct gave us the most completive price. From quote to all the way to installation and post installation consumer direct was very communicative and went above and beyond. We would strongly recommend their service.

Muhammad Rahman review photo for Durham Muhammad Rahman review photo for Durham
Sushanta Chakrabarti 5★
11-05-2025

My experience was great with consumer direct, from ordering the window to installation all went smooth. Thank you everyone for you work.

christine kavanagh 5★
11-05-2025

I just had my window replaced by Consumer direct. Everything was seamless!
My old window was original to the house built in 1979.
Andrew came over to measure and give a quote.
A few weeks later we had the window installed and they did a perfect job!
The 2 gentlemen were so pleasant!!
They took good care with taking the old window apart and were very clean it was great.
My 3 year old son just adored watching them work as well and they didn’t mind one bit.
I would recommend consumers direct to anyone looking to get their window replaced from start to finish it was great customer service and incredible work. Everyone was so pleasant!

Paul Gittens 5★
11-04-2025

From start to finish, our experience was top-notch. I highly recommend David and team. In a world where businesses often fail to value the customer experience, this team, from sales to support to installation, excels. No doubt in our minds who we’ll call when we have to replace our windows or doors!

Kim Gabriel 5★
11-04-2025

The experience dealing with Consumer Direct was an A+. Starting from the sales representative, John, who was amazing to the installer who was very friendly and professional. He made sure that no mess was left behind, had drop clothes down, engaged in conversation about the installation and answered all questions I had. He was a pleasure to work with. I would recommend this company 100%.

Terry Hudson 5★
11-03-2025

Sales and service were great. Steve was clear and gave us the best options and price. He also made a few follow up calls and a sight visit during installation.
The installers were on time and very professional. They completed the job with great efficiency and attention to detail. They cleaned up very well and did an awesome job.

Courtney Mitchell Storey 5★
11-03-2025

Last year we had our back sliding door done and loved it. This year we decided to splurge on updating our windows. The house is already quieter and warmer! Everything was smooth from ordering to installation. Great experience. Thank you so much!