565 active reviews · 5.0★ average
We had our whole house windows, front door, and patio doors replaced with Consumer Direct and the guys did a great job. They consulted me about details, addressed my concerns, and we're happy with the results.
I am pleased with the windows - definitely an improvement on the previous ones (I hope they perform well when the ice and freezing temp come) - the installation team were here when promised - cleaned up well and were very pleasant and helpful during their time here. I would recommend the company but I would add that if you are an AirMiles collector that you negotiate the number of miles before signing. They advertise them but I did not get offered any - when I approached them after it took me a few tries and I was given 50 for a $13K installation job.
This was an amazing experience from beginning to end. The price was fair and the installation team was fantastic. Everything was done with precision and our place was left very neat and tidy. We are so happy we are getting windows installed as well. Thanks for a wonderful experience.
From meeting with Steve the sales rep
right up to installation everyone was professional, polite and mindful to our needs.
Very pleased with the doors, both installers were professional and friendly. Thank you
A great experience start to finish with Consumer Direct Windows & Doors. Our sale person (Steve Morgan) was very knowledgeable and organized. The sales administration was easy to get a hold of and quick to respond after leaving a message. The installation crew was courteous and very professional.
What do I know about windows?
That was a question I had before meeting with Andrew from Consumers Direct windows and doors. Andrew was very knowledgeable and informative about the windows and doors. He explained in detail about how their products were made. I really liked the fact that they manufacture their own windows and doors. No middleman price hikes and they have control over the manufacturing process. He even brought along a cut away sample of a triple pane window. After all of my questions were answered in detail we did window measurements and a full quote was presented to me as we sat at my dining room table. There was no pressure to buy or leave a deposit as I needed a few more quotes. Andrew left me with a welcome kit full of informative window and door information that I referred to quite often during my decision making. After all quotes were in Consumers Direct came in $6000 under the competition. With the money we saved we decided to have our front entrance way replaced. Andrew and I set it all up through email. Andrew was very prompt with his responses to the many emails I had sent him.
The quotes were sent within a day of our final decision on what we had discussed. They were extremely detailed and the cost breakdown was to the penny.
A few short weeks later I was contacted and a date was set up for final measurements of the windows, door and entrance way. The gentleman who did the final measurements was a former window installer and pointed out some problems their company could face because my current windows were installed improperly. He made a phone call and spoke to the installation team and a note was made before my installation. There were no issues with the new window installation regardless of how the old windows were installed.
Brandon, Dale and Shawn did the installation. They arrived early and quickly got to work setting up tarps and blankets on all my floors and stairs to protect my house during installation. On the first day the had all 7 windows replaced with all the trim and flashings in place within a 6-7 hour span. At the end of the installation they cleaned up, swept up and vacuumed. You wouldn’t even know anyone was in working that day. Next day they returned and did my front door and entrance way. They even installed a new door handle I had purchased. They worked as a very professional, knowledgeable and considerate team.
Overall my experience with everyone at Consumers Direct windows and doors was a smooth and pleasant experience. If I could give more than 5 stars I would. Give them a call. You won’t regret it.
Wayne R.
It goes without saying that in owning our home for 34yrs., that Consumer Direct Windows and Doors has been our best ever choice for any renovation we have done.
From our initial walk into the showroom in Whitby, to when the installers of our 19 windows and 1 entrance system left our property, it really has been an amazing experience ! Professionalism, attention to detail, I just can’t say enough .
The front office staff are amazing, David in sales is amazing, the installers are amazing, …… probably the best in the business !
Thanks so much to everyone involved .
