565 active reviews · 5.0★ average
Saw this company's booth at the CNE and right off the bat they were very welcoming and nice. I was already planning to change my patio door to have an in-glass blinds and seized the opportunity when I saw them there. Jerry came to our house for the free estimate and we went with it. They did a great job! Kept the space clean and they were quick and efficient! Love my new patio doors! Thank you!!
Overall it was a great experience from start to finish and I felt like I was dealing with friendly professionals and experts at every step of the way. The install process was also cleaner and quieter than I expected.
Job Size
28 Windows + 1 Patio Door
Quoting/Sales Process
I quoted 9 different companies for this job.
David from Consumer Direct was among the friendliest and most honest/knowledgeable sales reps that visited in person. 7 of the 9 companies visited in person to gather information for their quote.
Several companies pressured to sign on the spot / the day of, but David from Consumer Direct assured me to take my time and that he could come back to answer questions/continue if and when I was ready.
The quote from Consumer Direct was among the top 3 with the most detail (three companies seem to use the same really nice format/system) and they ranked second for the most accurate and correct quote (fewest mistakes/deviations).
Some companies had difficulty with more complex requests like our attic round top blackout window, living round top window, and wanting a taller patio door (eliminating the transom). David from Consumer Direct spoke with confidence about being able to deliver on all of these and so they did.
Contract/Signing Process
David took his time to review and confirm the details of each line item once again and offered good solutions, concessions, or reassurances about all potential concerns.
At my request, David was willing to build out two separate contracts to split out items eligible for government rebates from items that are not eligible. (This took them some extra time, admin effort, etc. for no benefit to them)
The windows were eventually ready within the rough estimate range of weeks that they provided right at contract signing.
A few weeks after contract signing they provided an actual expected date where all the product would be ready - this also later was correct.
Scheduling/Order Process
Mike was professional and very personable during all our scheduling and order related calls. The initial install was scheduled and occurred on the expected days.
An additional install was needed for a couple of reorders and Mike was always very friendly and professional even though one item was particularly tricky and I was being quite persistent about expediting since I had personal events coming up.
Once Mike understood the two original order issues, he took them to the manufacturer and made the reorder process and new installation date extremely smooth for those last two windows. They were put on rush order and delivered/installed much sooner than the original order to help wrap the whole job up sooner.
Consumer Direct took full ownership and accountability for their two window issues on the original order and promptly helped with the reorders and a second installation date to finish those two windows just a couple weeks after the initial install of everything else.
Install Process
Alex and his team are dedicated hard workers and experts at their craft. Despite taking 3 days instead of the original estimate of 2, I was constantly amazed by how quickly they seemed to get tasks done and I attribute the overage more to their attention to detail and wanting everything to be done well rather than just done. I asked many questions throughout the install process about why things were happening a certain way, how to best maintain the windows later, etc. and the whole team were always willing to answer in a way I could understand but still without dumbing it down or making me feel inferior. It was nice to see them go above and beyond on the customer experience - from cleaning throughout, installing everything professionally and with an eye for detail and quality, checking whenever something might deviate or have multiple options during an install or finishing, answering questions and teaching while working. One of our windows was not a perfect half circle and was difficult to reinstall the jamb - Alex spent extra time because he wanted the install to look "even better" than the original.
We were extremely happy with the whole process from speaking with Kristian our sales guy to the final installation.
Their installation guys were very professional, knowledgeable and friendly. Their work ethic was very refreshing to see, they worked hard and cleaned up afterwards. We are very pleased with our new windows and doors.
Nicole from the office was very efficient and friendly keeping us informed and updated on the installation appointments.
We would recommend both Kristian and Consumer Direct to friends and family and have already done so.
Jerry is great guy to work with. He is up front and prompt.
The installation crew did fantastic job and very detailed and excellent craftsmanship. Best yet, installation was ahead of schedule.
Great informative sales man ( thanks Jerry )
Incredible prices and quality windows and doors . Couldn’t be happier ? . Would highly recommend.
Wonderful experience getting new windows for our house from Consumer Direct. From the first meeting with David everything was amazing. David is upfront and very knowledgeable and offered a very fair price. Meeting Stan & Scott in the showroom was very helpful and they took the time to make sure we were comfortable with everything we ordered. The installers were amazing as well and we are so pleased with our new windows. Thanks again to the entire team and would highly recommend Consumer Direct.
I got my windows replaced in our 100 year old home in early 2022 with this company and they were great! Scheduling was simple, the work was done quickly and efficiently plus they helped us manage our way through the rebate process. Almost three years later and the windows are still just like new.
Consumer direct didnt waste my time trying to sell me something I didnt want for tens of thousands of dollars like all the other companies who came to give me a quote. They listened, understood what I wanted and gave me exactly what I needed for a great price. Installation was easy, fast and clean, and the windows all look great.